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 Job Descriptions
Jobs today in hospitality require a commitment and that commitment implies a certain amount of team work. The team works for a common goal, in short building a client base and service that client base.
Traditionally Job descriptions have a particular format. This included
- The Title
- The department
- Generic outline of the Basic Function
- Specific Duties and Activities
- Responsibility and authority.
My problem with this layout is that there is no measurement of performance, the duties and activities are a statement without any qualification.
My preference to job descriptions is a layout that looks like this:
Title:
Department:
Basic Function:
Major Duties |
Key Tasks
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Key performance Indicators |
Key performance indicators need a measurement gauge to be set against each task. The important thing to remember is that the measurement has to be attainable, and that these tasks should link to specific criteria in the business plan.
What is written gets done, what gets done gets managed, what is managed is measured.
Wellingtons have many templates for Job descriptions. Please contact us for some samples but do indicate if you would prefer a traditional layout or those with KPI’s.
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